There is a 6 year-old bug in Outlook 2016; you cannot Save a Quickstep that contains an email address when the account uses either a POP or IMAP connection.

The issue is that the email drop-down picker silently corrupts your entry by reverting to the Windows Address book. The fix is to type brackets around the entry.

  • Type <james@elephantpm.com> not james@elephantpm.com to defeat the issue