Category: Outlook
-
Solved: Cannot login to Office 365 on mobile with the error “Your account or password is incorrect. If you can’t remember your password, reset it now”
I got a new Samsung Galaxy S10 phone, I transferred my data and settings from my old phone using Samsung Switch. This appeared to work OK but I could not connect the Outlook mobile app or OneDrive mobile app to my Office 365 account. I raised a support call on Microsoft and got a call…
-
Fixed: Cannot create a deal in Outlook Customer Manager
Outlook Customer Manger Outlook Customer Manager is a “free” CRM that is bundled with Microsoft Office 365 Business Premium. It allows members of the organisation to share Contacts, Companies and Deals which are what other CRM such as ACT! or GoldMine (showing my age) would call Prospects, Accounts and Opportunities. If it works it might…
-
Fixed: Cannot change change name on an Outlook.com email account
Outlook.com is an good email and calendar service that is provided free of charge by Microsoft. It is not part of the Office 365 suite but does use Exchange as the back-end. When I send an email using Outlook.com the recipient gets an email that says From: James Bayley <outlook-email-address@outlook.com> where “James Bayley” is my…
-
IMAP is dead – how to use it with Outlook.com
I have just spent 4 hours trying to connect a user’s mobile phone to Outlook.com using IMAP. The first thing I should say is that this is the wrong solution. The only sensible client tool for Office 365 including Outlook.com is Outlook mobile. Outlook 2016 desktop does work but has issues with aliases. However this…
-
Personal domains are dead, how to migrate to Outlook.com
For 20 years I have owned the domain bayley.me.uk and run my email off it for myself and my family. Contacts and Calendaring have always been separate applications. However now with smartphones we all want simple and integrated email, calendaring and contacts. The natural choice for me is Outlook.com, this starts from free but I…
-
Fixed: Outlook 2016 Quickstep will not save
There is a 6 year-old bug in Outlook 2016; you cannot Save a Quickstep that contains an email address when the account uses either a POP or IMAP connection. The issue is that the email drop-down picker silently corrupts your entry by reverting to the Windows Address book. The fix is to type brackets around…
-
Windows 10 Creators Update: How to turn off focused inbox
If there is one thing that is guaranteed to make me fume with anger it is vendors mucking about with my email. I think that ordinary home users should use Office 365 and Microsoft email services. Outlook.com offers you a free mail account with an *@outlook.com address. You can also use it with other addresses…
-
Please vote for Outlook 2016 to work properly
In my last posts (1,2) I described how Outlook 2016 does not work properly with connected accounts (additional email addresses). Please vote to fix this bug here. https://outlook.uservoice.com/forums/322590-outlook-2016-for-windows/suggestions/13457142-option-to-make-microsoft-outlook-2016-work-with-ou
-
Configuring “connected accounts” in new Outlook.com
In the old Outlook.com you would configure your business email address like myname @ mydomain.com to forward emails to your Outlook.com account and as a “send only” account so you could send emails from that address. After the forced migration to the new Outlook.com this feature has been removed. The only way to send emails…
-
Server settings for outlook.com
When setting up the Outlook 2016 desktop client to connect to an outlook.com hosted email address you should use ActiveSync and the correct server setting is m.hotmail.com. This should work. When you review the settings you will find that the server has automagically changed to something like blu999-m.hotmail.com. This also works, I assume that this…
Dr James Bayley 